Warranty & after-sales保修与售后
Clear cover, honestly scoped清晰的保障，诚实的范围
We separate what’s covered, by whom, and for how long — and we confirm warranty periods per quotation rather than promising a blanket figure.我们清楚区分保障的内容、责任方与期限 — 并以报价确认保修期，而非承诺一个笼统的数字。
Product & Installation Coverage产品与安装保修
Cabinet box, structure and our own installation work against defects — period confirmed per quotation.橱柜箱体、结构及我们自身的安装工作的缺陷保修 — 保修期以报价为准确认。
Hardware coverage五金保修
Hinges, runners and mechanisms per the selected hardware supplier’s terms.铰链、滑轨及机械装置依所选五金供应商的条款保修。
Aluminium systems铝合金系统
Door and window systems per the selected system and installation scope confirmed at quotation.门窗系统依所选系统及报价时确认的安装范围保修。
Design-Supported Documentation设计支持文档
Selection and zoning guidance recorded where ALUMAX has supported material and layout decisions.在 ALUMAX 提供材料与布局决策支持之处，记录选材与区域规划指导。
Managed Project QC Documentation项目托管质检文档
Coordination and QC documentation on managed projects, supported by ELS standards where applicable.项目托管的协调与质检文档，适用情况下依 ELS 标准支持。
Office systems (PROWORKS)办公系统（PROWORKS）
Workstation and storage systems per the confirmed quotation and installation scope.工作站与收纳系统依已确认的报价及安装范围保修。
What is not covered不在保修范围内的项目
- Misuse or overloading beyond rated capacity误用或超出额定承载能力的超负荷使用
- Unauthorised modification未经授权的改装
- Water exposure beyond the material’s specified zone超出材料指定区域的水接触
- External leakage or building defects from other trades外部渗漏或其他工种造成的建筑缺陷
- Failure to maintain (seals, ventilation, cleaning)未进行维护（密封、通风、清洁）
- Normal wear and tear正常磨损
- Building movement or hidden leakage建筑变形或隐蔽渗漏
- Pest damage where the material is not specified as pest-resistant材料未注明防虫处理时的虫害损坏
- Supplier-excluded items供应商排除的项目